Amélie: Tricks

Amélie learns at a young age to play psychological tricks agains people who are mean to others, starting with her neighbour as a young girl where he caused her to believe she had caused numerous disasters including a car, plane, and train crash because she took photos with a  Kodak Instamatic camera, in turn she did the following:
  • Interfering with the neighbours TV during an important football game at the pivotal moments.
In her adult life Amélie plays psychological tricks on another neighbour for bullying his employee for being stupid, slow and like a vegetable, she begins a campaign against him:
  • Changing the neighbours slippers for a size smaller (same design).
  • Cutting the neighbours shoe laces shorter so they can’t be tied.
  • Switching the position of the foot cream and toothpaste in the neighbours bathroom.
  • Switching the door handle on one side of a door with the door knob on the other.
  • Adding salt to the neighbours drinks canister to make it taste foul.
  • Setting the alarm clock to wake up the neighbour two hours earlier.
  • Switching 60w bulbs for 40w in the room.
  • Inserting a pin in a fabric lamp cord and leaving it unplugged so as when the neighbour plugs it back in the wire explodes with sparks from the short circuit.
  • Reprogram the telephone quick dial so he calls a phycologists number.

Amélie’s tricks unlike those played by the computer in my Robot Home project have a slapstick undertone but are primarily psychological. The computer in my Robot Home project was more slapstick than psychological, and this time the interventions need to be far more designed, and considered. Additionally the automation aspect should be more centralised.

Initial ideas for a current day system include:

  • Moving the light switch to the other side of a door, or hall way, or flipping it upside down.
  • Changing the location of the bus stop to the other side of your house, left instead of right of your front door.
  • Causing a blackout only until the person gets up out of their chair during television.
  • Causing slow internet the make BBC iPlayer, YouTube buffer during your favourite show.
  • Creating TV interference which leaves the picture okay but makes the audio pop and squeal from compression artifacts.
  • Creating a positive and negative pressure in parts of the house using the AC to cause a draft to flow through the house.
  • Change the pitch of the stairs.
  • Create a annoying tapping sound by turning the tap on just a might.
  • Add dust or pollen to the atmosphere to set off allergies.
  • Change the white balance of the lighting to create a stark environment.
  • Quickly drop and raise the temperature in a room to create a chill up your spine.
  • Adjust blinds and windows to reflect the sunlight into your eyes working at your desk.

1st Meeting

So the first meeting went really well, everyone had a good time, so much in fact that after when we were eating dinner we spent so long I nearly missed my last train home!

Regardless found out that the three packs of resistors were wrong, looks like someone at Rapid made a bit of a mistake counting out the parts and we ended up with weird resistors in packs, they have resolved to send out replacements as soon as they unpack all the packs at Rapid and remake them. Glad I don’t have to do that job!

On the bright side we did 3/5 experiments from the first section, and we are ordering the next batch next week so we can hopefully do 3 more and be onto the second section.

I think the plan next time is to meet up in Soho, so perhaps we will end up at the Diner again?

WordPress: Another day, another plugin…

So, way back when I released a plugin called Broadcast MU, well it turned out it was really useful but it wasn’t well written, eventually someone took over that with their own plugin based on the same idea, so Broadcast MU was discontinued.

However recently I wrote a new plugin called Switch Theme using all that I have learned about good WordPress coding techniques since and it did one very basic function for WordPress Multi-site users, it allowed you to switch all blogs on your site to use the selected theme. Very useful as I have found on the GDNM.org website which I run, consisting of some 500+ blogs.

Well today I released my second plugin called Issuu Embed, its again based on demand from the GDNM.org website, and it allows WordPress users to embed a Issuu document into their post without the requirement for a shortcode like the current plugin requires.

I hope this new plugin will be as stable as the last however I suspect it will be more in demand than the last so it will get a proper going over and testing by people.

Learning Electronics

A couple of months ago I got really frustrated at my lack of knowlege of electronics, and so I tried to come up with a few ideas on how to get better, one person suggested an Open University course, but they take up a lot of time which I don’t have as I am studying full time for my masters and also working part time.

I had bought (and soaked) a book called Make: Electronics which was “A hands-on primer for the new electronic enthusiast” so I though ‘Hey, why don’t I go through that?’ but then looking at the list of stuff needed I only had half of it and it would be costly to keep ordering small amounts online and what if I give up?

I knew a few other people who might be interested so I though well if I do all the leg work getting orders together and collecting money perhaps we could form our own little book club where we go through 1 section each month or so, meet up and either work together or share thoughts, chat and socialise.

Well I didn’t hold much hope but I emailed out to a few people and we are now here a few months later with the first delivery on my door step, I have kitted, labeled and checked all the parts and we shall be meeting up in the coming weeks. I am so excited I thought I would do my first blog post in nearly a year about it.

The first section is experiments 1-5 and the biggest issue I has was finding a parts list for the UK, or rather there wasn’t one so I made one, and to save any fellow Brits from having to do this I have a file attached with all the part numbers for ordering from Rapid Electronics, as I do each order I will post up to the blog with the parts lists for those sections, this isn’t necessarily a completed list nor will it ever be but it will help in finding the right stuff…

Continue reading

Dear Retailers – A guide to good & bad customer service

I am writing this because I have today spent nearly 6 hours dealing with everyone’s favorite camera shop, Jessops regarding a minor issue.

2.5 years ago I bought a camera, memory card and insurance from Jessops in Epsom, following this I had a wonderful time using my camera, until it recently had a problem, in fact it wasn’t even the camera at all. It was the £79.99 SanDisk memory card I bought to go in the camera.

The trouble was that because of what I consider a manufacturing defect the plastic had slowly cracked on the card allowing the write protect switch to come loose, fall out and go missing.

I have taken the card to the shop, called their customer services, emailed their customer services, had several calls back and forth from customer relations and then been emailed to say:

…we are of the opinion that the fault described may have occurred due to the condition of the memory cards and possible improper use…

I then contacted the manufacturer who told me the same thing, all through this process everyone has been accusing me of being, effectively a liar, because they do not belive that I have cared for this memory card well.

However today a break through, the crazy people at SanDisk asked for some photos to be emailed, so I borrowed the family macro lens, and took some mega high quality, detailed macro pictures, which on first glance made it look all my fault, but then I thought, what would it look like if it were actually damaged by me?

It might have:

  1. Major scratches
  2. Dents
  3. Strech marks from bending
  4. Gouges
  5. Chips

I now beg of you, how many of these did I see from the photos alone, thats right NONE!

I now have photographic and deductive reasoning which prove my innocence, however I am still waiting for a reply from Jessops or SanDisk regarding this.

I think the lesson to be learned here, is that whilst many customers, will try it on, others will be telling the truth and whilst it may for a small company be impractical to replace every device at a whim, I think that customer service and satisfaction far outranks the small amount of loss made on replacing a device.

I think ultimately its a vicious cycle, the more unhappy customers you generate, the more call to complain, the more that hasel your suppliers, and the more that bring legal action against you.

Where as the other side is also true, the more happy customers you generate the more that call again to buy more stuff, the more that tell their friends what a great service you offer and overall you have 100% more customers and recommendations and 100% less complaints, unhappy suppliers, and legal threats.

Jessops: Learn from this experience, refund my bloody memory card, offer me a bit of compensation and apologise for the inconvenience – is it any wonder you had to be taken over by you (now) parent company when you drive people away like this?

My new Mac.

Late last year I bought myself a MacBook Pro 13″ because I wanted a small, powerful computer to work on however it had an issue which caused the hard drive drop sensor to trip too easily and park the head of the hard drive too often, so it was sent back for a refund.

Apple recently announced a new range of MacBook Pro computers so I decided to give it another go, I bought the computer and it arrived last week, and I couldn’t be happier, especially as I can tether my iPhone to MacBook Pro and get wireless 3G internet on the train to work.

One of the biggest improvements to the MacBook Pro compared with the last range which isn’t even listed on Apple’s website is that the Mini DisplayPort video output port now includes audio output within the same connector.

The Mini Displayport & connector standard allows (optionally) for audio to be passed through but in the previous range of MacBook Pro’s this option was not enabled so you had to connect both a video and audio cable to the computer to plug it into your TV.

I found out through a bit of searching and reading that a couple of companies make connectors for this new MacBook Pro which allow you to output video and audio together, as the old adaptors which manufactures made didn’t actually include the audio wires inside, probably to save on costs.

The one I bought was the Griffin Video Display Converter a bit of a mouth full but its a nice little multipurpose adaptor, it has as you can see below a thing black body with a HDMI port on the end where you connect your HDMI cable, this includes the audio output, and as far as I am aware supports HDCP, which should eliminate any issues with iTunes copy protection.

It also has a small dongle which you can plug onto the end to make it a DVI adaptor, now it would have been nice for the price if it had included a VGA dongle as well, but I suspect this is mainly a techinical limitation.

The two pieces mate together really nicely and make a smooth contoured piece, and the cable feels well made and durable, I am really happy with this purchace, I just wish it had not been so hard to find a place to buy the thing, it is early days, but the online Apple Store don’t seem to stock it here in the UK and the regulars like Amazon and eBay either don’t have it or are selling it for hyper inflated prices.

I am sure we will see the costs go down on these as more become available but if your thinking of buying one, take a look at e-digital.co.uk where I got mine, their site design leaves much to be desired and they actually emailed me after I bought mine to tell me that they had sold them all to another supplier so my order would be delayed even though I had phoned up to check they were in stock, the price was good and the delivery was still only about 1.5 weeks which considering they didn’t actually have any was pretty reasonable.

I paid £22.81 for the adaptor and I bought an Amazon Basics 2m HDMI cable to plug it into the TV for £4.99 which I am pretty happy with too.

Here are a few shots of the packaging, sorry for the quality of the photos.

UVA: Speed of Light

I went up to London for the day today, I met up with my friends, Mike, Claire, Evelina, and Sophie at London Bridge near the spike thing. Whilst waiting I spotted two (ex-)managers from my work which was strange.

We went to Borough market and had a nice lunch sat down in the grounds of Southwark Chuck. Then we walked down the river to The Barge House, at the OXO Tower where UnitedVisualArtists were showing off thier latest light installation. This one was in partnership with Virgin Media to celebrate 10 years of broadband in the UK.

The show has various elements and the idea is that your voice is captured at the begining and heard throghout, I didn’t think this aspect was particularly interesting/well done but the rest was amazing, specially the bit I’ve dubbed ‘The Laser Lounge’ (above) and the final room before you leave which is a vast space filled with a short laser show.

Although it was quite a big space there was not much to see, however I certainly would like to go again if only it wasn’t finishing on Monday afternoon, if you have not yet seen it I highly recommend you get down there ASAP because it closes (as before) on Monday afternoon.

On a side note, it was really nice to see an advanced preview of the exhibition space which we will be using for this years 3rd year students. I only wish that we could have had this space for our show because it is far nicer than The Old Truman Brewery.

See more pictures here

Phone networks

So I was having my phone replaced again the other day when I stumbled upon the Vodafone shop and for a long time I’ve said to my self when I upgrade to a new phone it will be on Vodafone because I am fed up of the poor network coverage I get on O2 and the eleged speed improvements on Vodafone. I decided that with this in mind I would take out a new SIM from Vodafone, I have a pay as you go SIM with £10 credit which I used to buy a bolt-on for data use, I am going to be posting a summary on my opinions at the end of the month when it runs out, because I want to see how much better or worse the Vodafone network was for signal coverage, 3g coverage, speed and reliability.

I already now have 3G in my house rather than GPRS, although Vodafone’s network does not use EDGE as far as I know so it really will be 3G or nothing.

I am going to be using the SpeedTest.Net tool in a few key places, and I am most interested to learn how the signal will fluctuate on my journey to work in London because normally I lose signal on O2 between Fanborough and Brookwood because of big hills, At Weybridge for the same reason, and around Clapham Junction and Surbiton for no apparent reason except the network is overloaded or not there at all.

I also want to see how it fares on the tube as I can often get O2 right the way from the escalators in most tube stations so will Vodafone be better? Also another thing that annoys me is the fact that the network seems to drop the call when it runs out of signal then instantly reacquire full signal on the next cell rather than switching, apparently this could be my phone or the network being overloaded and not switching the call quickly enough before it terminates.

I am also interested to see if the speeds are better because Vodafone hasn’t been hit for the last 2.5 years by the iPhone data effect where as O2 has.

We shall see!

Browser Size

Just discovered last night in the Google Lab that they have this horrifically ugly but useful new tool called Browser Size, it essentially overlays with transparency an image with your page underneath so you can get an idea of how many people can see all what parts in the first instance before scrolling.

Have a look here: http://browsersize.googlelabs.com/

Online banking

I’ve written about this before, but today I really needed to dig up an old transaction from last year, and I didn’t fance sifting through the 3 inche thick pile of Natwest statements and 1 inch thick pile of Abbey/Santander statements. I went to the Natwest site first and although the site has always been a bit clunky, they are getting much better these days. Also the iPhone app however crap it actually is is definatly 1 more app than Santander have.

I thought I would do a comparison of features offered by the two, I think I want a new bank?

Feature Natwest Santander Comments
Login Customer ID
+
Pin (3 digits)
+
Password (3 characters)
Card Number/Username
+
Password (full)
+
Pin (full)
Santander are better here now they allow a username rather than card number.

Natwest still require you to figure out bits of your password, and being dyslexic, trying to figure the 1st, 4th and 7th characters is a real challenge for me.

Historical transactions Yes Only the last 200 transactions/1 year Santander are imposing a limit to make you pay £5-10 for your old statements
Search transactions Yes (limited to a 12 period) No -
Account security Chip+Pin Device Text message to phone Santander are better here, I will always have my phone but everyone forgets the chip+pin reader, although its more secure.
Browser buttons Broken Work The back and forward buttons are core to the web experience yet Natwest tell you off for using them?
Annoying Messages Yes, every time you login theres 2 or 3 messages to click through before you can use it. None -

Overall I don’t like either, Natwest have given me problems in the past which I will never forgive so I only use them as a way of getting a free 16-25 Railcard. Santander have good interest rates but they seem to becoming very behind in the technical aspects of their service, why is there no iPhone app for their ex-Abbey customers? Why can’t I view all my transaction history?

Also other bug bares with Santander are that they don’t seem to allow you to talk to someone on the phone without a telephone banking pin number but the only place to change the code is at the ATM so I never change it and I always forget to keep the new number in a safe place.

Santander are overall probably better than Natwest but I am still unhappy, Nationwide were pretty poor in the past so I may have to try Barclays as I don’t like Lloyds TSB from my friends past experiences.